0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.8

I called them because they suddenly billed me $73 and change for my monthly service which used to be $41 when I was supposed to be on a paused plan because I am in the process of moving to another state and currently am not using the cam services. In fact Ive only used the cameras for the initial setup one time .

The good part is they do answer the phone and you do get to speak to a live person. The bad part was them following up on your problem or request. They even sound like they really want to help you but without following up and taking some action simple words are not enough . So they said my refund would process and to keep checking my statements.

After a couple days I see nothing happening so I called back and the girl Erica said nobody moved on it so she would push it forward and lit should appear soon well Im still looking for it and truthfully I am starting to worry about this refund I mean they got a great thing going here and the usefullness and business concept is great. But without good customer service they might as well start folding up now because even a great product with a constant resale and repeat service cannot survive the market without CUSTOMER SERVICE! In real estate the key is location. But in retail its CUSTOMER SERVICE that cements the reputation of the product.

I dont care if your selling diamonds or Gold bars. Great CUSTOMER SERVICE seals and sanctifies the whole operation and REPUTATION..

hands down.. The people want somebody to satisfy the problem!

User's recommendation: A great product is one thing… IT TAKES GREAT CUSTOMER SERVICE TO KEEP IT THERE!!!

Location: Tampa, Florida

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Moultrie Reviews

  1. 18 reviews
  2. 7 reviews
  3. 5 reviews
  4. 5 reviews
  5. 5 reviews
Moultrie reviews